Refund & Cancellation Policy

1. Introduction

This Refund and Cancellation Policy governs refunds, cancellations, withdrawals, chargebacks, disputes, and payment-related matters concerning services provided by Globesway Immigration Pvt. Ltd. ("Company", "Consultant", "We", "Us", or "Our").

By purchasing, booking, engaging, or utilizing any service offered by the Company, you acknowledge and agree to this Policy.

2. Nature of Services

The Company provides professional consultancy, advisory, documentation support, procedural guidance, administrative assistance, and immigration-related services. The Company does not sell physical goods.

Fees paid to the Company are primarily consideration for:

• Professional expertise
• Consultancy services
• Administrative assistance
• Documentation review
• Eligibility assessment
• Case strategy
• Resource allocation
• Client support services

3. Understanding of Immigration Outcomes

Users acknowledge and agree that:

• Visa approvals are decided solely by immigration authorities.
• Permanent Residency approvals are decided solely by competent authorities.
• Work permits are decided solely by competent authorities.
• Citizenship decisions are made solely by competent authorities.
• Educational assessments are conducted by independent assessment bodies.
• Language testing results are determined by testing organizations.

The Company cannot control, influence, or guarantee such outcomes. Accordingly, payment of service fees shall not be construed as payment for a guaranteed immigration result.

4. Registration Fees

Where a registration fee, onboarding fee, profile assessment fee, consultation fee, or file-opening fee has been paid, such fee shall ordinarily be non-refundable once:

• Registration is completed
• Client file is created
• Initial assessment is performed
• Resources have been allocated

This is because such services are consumed immediately upon commencement.

5. Consultation Fees

Consultation fees paid for initial consultations, eligibility assessments, strategy sessions, immigration evaluations, career counselling, or profile review sessions shall generally be non-refundable after the consultation has been delivered or scheduled.

6. Refund Eligibility

Refunds may be considered only in exceptional circumstances where:

1. A written refund request is submitted;
2. The request is supported by relevant documentation;
3. The Company determines, after internal review, that a refund is justified under applicable contractual terms and circumstances.

Each refund request shall be evaluated individually.

7. Circumstances Where Refunds Are Generally Not Available

Refunds shall ordinarily not be granted in situations including, but not limited to:

8. Third-Party Payments

The Company shall not be responsible for refunding amounts paid to embassies, consulates, government departments, credential assessment agencies, educational institutions, testing organizations, courier services, translation providers, medical providers, biometric service providers, or verification agencies.

Such refunds, if available, shall be governed by the policies of the respective third-party organization.

9. Cancellation Requests

Cancellation requests must be submitted in writing through registered email, official support channels, or authorized written communication. Cancellation shall become effective only upon written acknowledgment by the Company.

10. Effect of Cancellation

Upon cancellation, services may cease immediately, access to resources may terminate, pending work may be discontinued, documentation support may stop, and case management activities may cease. The Company shall not be obligated to continue services following a valid cancellation.

11. Chargebacks and Payment Disputes

Users agree not to initiate frivolous or bad-faith chargebacks, payment reversals, or payment disputes. Where a chargeback is initiated, the Company may provide supporting records, suspend services, and recover reasonable costs associated with defending the chargeback.

12. Refund Process

Where a refund is approved, it shall be processed using commercially reasonable timelines through the original payment method where feasible. Applicable taxes, processing costs, administrative costs, and third-party expenses may be deducted where legally permissible.

13. No Guarantee of Refund

Submission of a refund request does not guarantee approval. All refund requests are subject to review based on applicable agreements, the nature of services rendered, documentation available, applicable laws, and the specific facts and circumstances of the matter.

14. Service-Specific Agreements

Where a separate Retainer Agreement, Service Agreement, Engagement Letter, or Client Contract has been executed, the refund provisions contained in that specific agreement shall prevail over this website policy to the extent permitted by law.

15. Fraudulent Claims

The Company reserves the right to deny refund requests where fraud is suspected, false claims are made, forged documents are submitted, material facts are concealed, or abuse of refund mechanisms is detected. Legal action may be pursued in such circumstances.

16. Dispute Resolution

Any dispute arising from refund-related matters shall be governed by the dispute resolution provisions contained in the applicable service agreement or Terms of Use.

17. Contact for Refund Requests

Refund requests may be submitted to:

18. Policy Modifications

The Company reserves the right to modify this Policy at any time. Updated versions shall become effective immediately upon publication on the Website.